We're a small team and we read every message.
Support
For anything about the game, your account, or a purchase:
Email: support@ecoquest.app
We aim to reply within two business days.
When you write to us about a purchase, it helps to include:
•
the email address on your EcoQuest account, and
•
your Paddle order or receipt number (it's in the confirmation email Paddle sent you).
What we can help with
•
Questions about how EcoQuest works
•
Trouble unlocking or accessing a pack you bought
•
Refund requests (see the Refund & Cancellation Policy)
•
Account and login problems
•
Privacy requests — access, correction, or deletion of your data (see the Privacy Policy)
•
Anything that doesn't feel right — bugs, content concerns, or feedback
Billing & payments
Payments are handled by Paddle, our merchant of record. For receipts, invoices, or payment-method questions you can also contact Paddle directly via paddle.com — but for anything about your EcoQuest account or a refund, email us at support@ecoquest.app and we'll take care of it.
Who you're dealing with
EcoQuest is operated by Rachamim Labs Pty Ltd, a company registered in New South Wales, Australia.
•
Registered business: Rachamim Labs Pty Ltd
•
Support email: support@ecoquest.app